Safeway

Em V 6 months ago

I used to come to this Safeway more often, but not as much these days. I stopped by recently, and it felt a bit more worn than I remembered. Still, I like this location because of the big parking lot - it is convenient if you live on Capitol Hill. Their deli is a good stop inside and the produce selection is usually decent. The staff is friendly. Overall, it’s a good spot if you live nearby and drive …

MAXIM PAK a month ago

Very convenient grocery store in a great Capitol Hill location. Good selection of everyday essentials, fresh produce, and ready-to-go items, plus the long operating hours make it especially useful for quick stops any time of day. Easy and reliable option while in the neighborhood.

TCD 5 months ago

This Safeway is a large store with plenty of parking, which is convenient. I’ve shopped here a few times in the past, but I now try to avoid it when possible. On my last two visits, there were altercations involving people yelling and trying to fight with staff. It felt unsafe and made me pretty uncomfortable as a customer. While the store itself is spacious and easy to navigate, those experiences really took away from the overall shopping experience. I hope the situation improves, because the location and size of the store could otherwise make it a good place to shop.

Alex Buchanan 4 months ago

The store really needs to address the ongoing safety concerns around the Safeway location. There are often homeless individuals gathered outside, and during my visit, one person’s dog suddenly jumped on a pedestrian next to me. It was alarming, and no one stepped in to help the woman. I understand this is Capitol Hill, but the safety of customers and pedestrians should be a top priority.

Amaris Smith 2 months ago

My husband and I visited this Safeway about 30 minutes before closing, and unfortunately, the experience was extremely disappointing. I completely understand that employees are tired near closing time and probably deal with difficult situations throughout the day, especially at night. However, paying customers should still be treated with professionalism and respect. The first thing we noticed when arriving was the environment outside the store. There were multiple homeless individuals and people clearly struggling with substance abuse gathered near the entrance, which already made the atmosphere feel uncomfortable and unsafe. Once we entered the store, no one greeted us or acknowledged us at all. While we were shopping, someone apparently ran through the back of the store and triggered an alarm. Several employees suddenly rushed through the aisles chasing after the situation, nearly pushing past customers in the process. It created a very chaotic environment while we were simply trying to finish grabbing a few items. What frustrated us most was the constant pressure from staff while we were shopping. Even though we arrived a full 30 minutes before closing, employees repeatedly approached us telling us we needed to hurry up and go to the front or we would not be able to check out. This happened multiple times while there was still plenty of time left before closing. We were not lingering around or causing problems, just trying to make a quick purchase. To make matters worse, we wanted to buy ice cream, but an employee or manager informed us they had “lost the keys” to the freezer and could not unlock it. This was still around 15 minutes before closing, which honestly felt unprofessional and disorganized. When we finally checked out, we could hear another manager outside loudly yelling and cursing at someone near the entrance while telling them the store was closed. The entire atmosphere felt stressful, chaotic, and unnecessarily hostile. I will say the store itself has a great selection of products, and I understand this location probably deals with a lot of challenges late at night. But good customers should not feel rushed, harassed, or uncomfortable simply because they came in before closing time. Respectful customers deserve respectful treatment. My honest recommendation to others is: if you need to shop here, try coming during the daytime rather than late at night. And to the owner or upper management: this location could truly benefit from stronger leadership, better customer service standards, and a calmer late-night environment. If you’re hiring managers, I might honestly apply myself because this store has potential, but the customer experience needs serious improvement. 🌙🛒