Vons

Tatiana Taylor a month ago

Why is it like this EVERY TIME I COME IN HERE! Why have so many cashier registers empty! Hire enough to stand at all!!!! This makes no sense and every line is the long. One star, and that star is ONLY for Juana. Every single time I come to this Vons, the lines are outrageously long. Tonight I stood in line for over 35 minutes just to check out groceries after a full workday. There were multiple registers sitting empty while only a few cashiers were working and lines were wrapped with people waiting. Thank you to Juana, who eventually came to help after multiple calls for assistance. She is always polite, patient, professional, and kind even while clearly being overwhelmed and understaffed. She deserves recognition and honestly deserves a raise for the amount of stress she deals with daily. But Vons management should be ashamed of how poorly this store is staffed. Please do not insult customers by pretending there “isn’t budget” for more employees. Vons is an expensive grocery store where nothing is cheap. The money is clearly there. Customers should not be spending almost an hour waiting in checkout lines at night because management refuses to properly staff the store. People are tired after work. Some have kids, long commutes, or are just trying to get home and cook dinner. Waiting nearly 40 minutes in checkout lines regularly is unacceptable.

Shae B. a month ago

I’ve been coming to this location for a few weeks now and it’s always a pleasant experience. Fresh fruit, clean aisles and hardly any pets in the store. However, today was the most pleasant experience of all. My cashier Otilio was such a joy. Friendly, singing and even bagged my few items for me. He gave every customer attention as if they were the only person on line. I really appreciated that it truly made my day. His kindness gave me the boost I needed to go home and cook dinner! Thanks Otilio!

Ashton Parker 4 months ago

Getting items that are locked is a nightmare! You’ll be waiting over 10minutes and constantly having to search for employee assistance because the “press for help” buttons do NOT work! Why are trash bags locked .. are people really stealing these large boxes??? When items of the same price on the same aisle are not locked. This makes NO SENSE!

Crimson Mochi 2 months ago

The afternoon manager has something against for some reason not sure. I usually come in after 10pm and respect everything they ask such as if i cant check out in self check out because theres no one else in line but having over 15 items gets you sent to the only checkout lane open. Ive left my cart for less than 30 seconds and told them directly that it was my cart. They were not talking to anyone else and directly looked at me and even said ok. I come back its been taking by the same manager i told was mine and filled it random stuff so i had to sort my stuff out and told me it was only 3 things which was a lie i had 10 items in my cart which got scattered to other carts very quickly almost maliciously. 30 seconds of memory was too much apparently. I have no issues with the manager which is why i still shop here but they keep harassing me like i harassed them. I asked 1 time for an exchange for an item and they had no one else in line but for some reasone they had an attitude and insuated i was stupid because i had used a coupon more than i was allowed and wanted to try and scam them or something. All i wanted was an exchange for a smaller item so the coupon would work and all i got was being told i was wrong and no way it would work until it did. I understand if you have a bad day but this is way to consistent to call it bad day. Did also overhear them talking with a customer about other customers and how horrible it is here.

kevdakhemist 4 months ago

The worst grocery store I have ever visited. Disorganized and poorly staffed. I spoke to Juana who was rude and pretended to call her “boss” when i asked if they would open up another checkout lane. Only two lanes open at 5pm in Los Angeles is crazy. Avoid this place at all costs!