Kroger

Mr. No Tengo Dinero 5 months ago

Here’s a smoother and more polished version at about 167 words: I stopped by this Kroger while waiting for an appointment after noticing they had a Pokémon vending machine inside. It’s actually pretty cool that they offer something like this, and it definitely makes the store more fun and interesting to visit. However, I did notice that staff and security were constantly hovering around the machine and checking it, which honestly felt a bit uncomfortable. Because of that, customers barely get a fair chance to score any of the better items before they’re gone. Despite that, I was still able to buy three single booster packs. It should’ve been four, but the machine glitched, went into maintenance mode, and one pack didn’t come out. I later contacted the Pokémon Company and they refunded me for the missing one, so that part was handled well. Overall, I still appreciate Kroger for having these machines. I just hope the staff can relax a bit and let customers enjoy the experience 😅

Margie D 4 months ago

I’m writing this review to highlight one of your team members (Erica). She is amazing, helpful, knowledgeable, and patient. I was there twice and each time she helped me out with my Instacart order at self checkout because I didn’t understand the app but she understood it very well and helped me navigate. She was super. friendly so helpful and so amazing and I’m so grateful for her‼️ Thank you so much Erica❣️You made my life and my day so much easier. I really appreciate you🥰

Vanessa Riley a month ago

Kroger…… One huge American chain that still manages to put their customers first. I love your customer service, international selection and mark down sales!

Alex M 3 weeks ago

It's a hit or miss to find a friendly staff member who is willing to help, but there's no in between either the person you end up with this horrible or they're amazing. I've had several unprofessional incidents over here ranging from the cashier making a mistake and sending security to check my ticket outside by my car or them not being able to find a product that in their system it says that they have plenty of or staff that have no clue what I'm talking about wrong pricing that the first staff member did not want to honor the second one honored it all the way, there is no consistency between employee behavior and performance at Kroger.

Kiara Choate 5 months ago

I had the best pickup experience in my life here today. Diego was great, very nice and intentional. He asked if I wanted my eggs and bread in the front with me, and even if I had any extra coupons I wanted to use. He was great! Someone recognize him please :)